Frequently asked questions
Answers to what most collectors and artists ask. Can't find what you're looking for? Write to us.
Buying
Are all artworks original? expand_more
Yes. Every piece on The Digital Atelier is either a unique original or a signed, numbered limited edition. The edition type is noted on each artwork page.
How do I know the artwork is authentic? expand_more
Every purchase includes a printable Certificate of Authenticity signed by the artist. You can download it from your order at any time.
Can I make an offer? expand_more
Most artists accept offers of at least 50% of the list price. If an offer is accepted, it's binding for 48 hours and the work is automatically held for you at checkout.
Shipping & returns
Is shipping really free over $500? expand_more
Yes. Standard ground shipping is free worldwide on orders above $500. Below that, standard ground is $40 flat.
Do you do white-glove delivery? expand_more
For large or delicate pieces we partner with specialist art handlers for a $450 white-glove service: scheduled two-person delivery, unpacking, and placement.
What's the return policy? expand_more
Returns are accepted within 14 days of delivery. We'll refund the artwork cost once it's safely back with the artist; return shipping is included.
Artists
How do I sell with The Digital Atelier? expand_more
We review applications on a rolling basis. Visit Sell With Us for the artist application and what we look for.
What's the commission? expand_more
The platform retains 18%. Artists receive 82% of the sale price, paid out after delivery confirmation.
Can I pause my shop? expand_more
Yes. Artists can toggle Vacation Mode from their dashboard — new orders and commissions are automatically paused.